Emotional labour and its outcomes: a study of a Philippine call centre

Cynthia P. Ruppel, Randi L. Sims, Peter Zeidler
  • Asia-Pacific Journal of Business Administration, September 2013, Emerald
  • DOI: 10.1108/apjba-02-2013-0008

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http://dx.doi.org/10.1108/apjba-02-2013-0008

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