What is it about?
Our aim is to identify and to interpret the relevant societal cultural factors underpinning German management. For quality management and services, we identify three core issues: (1) underdeveloped training and motivational events for staff, (2) unbalanced strategic positioning in terms of quality and, (3) weak commitment to standards and guidelines.
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This page is a summary of: Understanding the cultural antecedents of quality management in tourism, Managing Service Quality, March 2013, Emerald,
DOI: 10.1108/09604521311303417.
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