A critical review of techniques for classifying quality attributes in the Kano model

Josip Mikulić, Darko Prebežac
  • Managing Service Quality, January 2011, Emerald
  • DOI: 10.1108/09604521111100243

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http://dx.doi.org/10.1108/09604521111100243

The following have contributed to this page: Professor Josip Mikulic