Prioritizing improvement of service attributes using impact range‐performance analysis and impact‐asymmetry analysis

Josip Mikulić, Darko Prebežac
  • Managing Service Quality, November 2008, Emerald
  • DOI: 10.1108/09604520810920068

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http://dx.doi.org/10.1108/09604520810920068

The following have contributed to this page: Professor Josip Mikulic