Prioritizing improvement of service attributes using impact range‐performance analysis and impact‐asymmetry analysis

Josip Mikulić, Darko Prebežac
  • Managing Service Quality, November 2008, Emerald
  • DOI: 10.1108/09604520810920068

The authors haven't finished explaining this publication. If you are the author, sign in to claim or explain your work.

Read Publication

The following have contributed to this page: Professor Josip Mikulic