The consumer direct services revolution in grocery retailing: an exploratory investigation

  • Christoph Teller, Herbert Kotzab, David B. Grant
  • Managing Service Quality, January 2006, Emerald
  • DOI: 10.1108/09604520610639973

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http://dx.doi.org/10.1108/09604520610639973

The following have contributed to this page: Professor David B Grant