Developing a framework for measuring physical distribution service quality of multi‐channel and “pure player” internet retailers

  • Yuan Xing, David B. Grant
  • International Journal of Retail & Distribution Management, April 2006, Emerald
  • DOI: 10.1108/09590550610660233

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http://dx.doi.org/10.1108/09590550610660233

The following have contributed to this page: Professor David B Grant