A cross‐industry comparison of customer satisfaction

  • G. Ronald Gilbert, Cleopatra Veloutsou
  • Journal of Services Marketing, August 2006, Emerald
  • DOI: 10.1108/08876040610679918

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http://dx.doi.org/10.1108/08876040610679918

The following have contributed to this page: Cleopatra Veloutsou