What is it about?
Research on QM, TQM and Business Excellence has been conducted for more than 40 years and is still growing strong. The paper identifies three fundamental pillars which constitute the core of this research paradigm and illuminate how they inform theory and practice.
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Why is it important?
The strive to successfully manage Quality has been around for centuries. Some have succeeded, most have not. One reason for falling flat is the inability of managers and engineers to share the same agenda. This paper sets the stage for dialogue and co-creation in order to facilitate organizational efforts to manage Quality.
Perspectives
It was a great pleasure to interlace historical developments in QM with present day challenges and opportunities. Hopefully a better understanding of these issues can be of practical use for both academics and practitioners in QM and related fields.
Daniel Carnerud
Mid Sweden University
Read the Original
This page is a summary of: The quality movement's three operational paradigms: a text mining venture, The TQM Journal, February 2020, Emerald,
DOI: 10.1108/tqm-05-2019-0134.
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