What is it about?

We examine how Quality of Work Life (QWL) influences job satisfaction and to test if gender and organizational type moderate this relationship for Gen-Y.

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Why is it important?

Human resource (HR) managers are challenged with finding suitable strategies and activities that increase their employees’ job satisfaction. One problem is that differences exist in factors impacting job satisfaction. We draw on generational theory, social role theory, and Person-Environment (P-E) fit theory, and discuss how gender and organizational types (i.e., independent vs. corporate structures) influence Gen-Y’s QWL-job satisfaction relationship.


These 2 findings were most surprising: 1) Receiving appreciation at work increases job satisfaction for both women and men but, when receiving little appreciation at work, women remain more satisfied. 2) Job security does not change job satisfaction levels for female employees while high levels of job security negatively influence job satisfaction for male employees.

Dr Birgit Muskat
Australian National University

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This page is a summary of: Quality of work life and Generation Y, Personnel Review, October 2019, Emerald,
DOI: 10.1108/pr-11-2018-0448.
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