What is it about?
This paper investigates the extent to which textual characteristics of online reviews help identify authentic entries from manipulative ones across positive and negative comments.
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Why is it important?
It uncovers textual nuances in authentic positive reviews, fake positive reviews, authentic negative reviews, and fake negative reviews.
Read the Original
This page is a summary of: A theoretical framework to identify authentic online reviews, Online Information Review, July 2014, Emerald, DOI: 10.1108/oir-02-2014-0047.
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