What is it about?

This paper investigates the extent to which textual characteristics of online reviews help identify authentic entries from manipulative ones across positive and negative comments.

Featured Image

Why is it important?

It uncovers textual nuances in authentic positive reviews, fake positive reviews, authentic negative reviews, and fake negative reviews.


Proud to have won the Highly Commended Paper Award from Emerald due to this work.

Dr Snehasish Banerjee
University of York

Read the Original

This page is a summary of: A theoretical framework to identify authentic online reviews, Online Information Review, July 2014, Emerald,
DOI: 10.1108/oir-02-2014-0047.
You can read the full text:




The following have contributed to this page