What is it about?

How do job equity, pay equity, and perceived organizational support (POS) influence employees' job satisfaction and organizational commitment in Macao’s casinos? How big are the effects of the Covid-19 pandemic on employees’ perceptions and behaviors? This study was designed to answer these two questions.

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Why is it important?

The study's results showed that job equity and pay equity affected perceived organizational support and job satisfaction while perceived organizational support impacted organizational commitment directly and indirectly through job satisfaction. Organizational commitment was found to negatively influence counterproductive work behavior. Additionally, no significant difference was observed between mean scores from respondents in the first and second surveys (before and after the Covid-19 outbreak) on job equity, pay equity, perceived organizational support and job satisfaction. However, some minor but significant changes were observed in items of organizational commitment (negative changes) and items of counterproductive work behavior (positive changes).


The Covid-19 impact on casino employees’ perceptions and behaviors was contingent upon the duration and severity of pandemic. Thus, future research may explore how casino employees’ morale and perceptions will have been affected by the pandemic in long run.

Professor W.M. To
Macao Polytechnic University

Read the Original

This page is a summary of: Effects of equity, perceived organizational support and job satisfaction on organizational commitment in Macao's gaming industry, Management Decision, July 2022, Emerald,
DOI: 10.1108/md-11-2021-1447.
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