What is it about?

This is directly relevant to ensure quality services in hospitality industry. The study aims to develop a hierarchical model based on the Malcolm Baldrige National Quality Award to enable the ranking of quality dimensions required for achieving business excellence in the hotel industry of Bangladesh.

Featured Image

Why is it important?

Bangladesh is one the merging economies in the South Asia. Varieties of the expatriates return to Bangladesh including potential investors who need quality services and necessitates a need as part of the hospitality industry. This article entitled,"Developing a hierarchical model to enhance business excellence in hotel industry" is an attempt to this direction.


It is a learning experience. Writing this article was a great pleasure as it has co-authors with whom I have had long standing collaborations. This article also lead to rare disease groups contacting me and ultimately to a greater involvement in rare disease research.

Research Professor Dr. Khaliq Ahmad
Putra Business School-UPM-Malaysia

Read the Original

This page is a summary of: Developing a hierarchical model to enhance business excellence in hotel industry of Bangladesh, International Journal of Contemporary Hospitality Management, March 2019, Emerald,
DOI: 10.1108/ijchm-02-2018-0110.
You can read the full text:



The following have contributed to this page