Dimensionality and Consequences of Service Innovation: A study of the Hospitality Industry

What is it about?

Based on service dominant logic (SDL) and resource-based view (RBV), this study investigates the impact of service innovation-underlying dimensions, namely, technological innovation, organizational innovation and human capital innovation on market performance and employee productivity in the hospitality industry. The study also validates and confirms the multidimensionality of service innovation in the hospitality industry.

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Why is it important?

The study indicates that the three-dimensional model of service innovation provides a solid foundation and accomplishes an excellent fit . It also suggests that service innovation has an influential impact on market performance and employee productivity. These findings offer insight into dimensionality and consequences of service innovation for academic research and bring value to service contexts particularly hospitality industry