Customer and Employee Incivility and Its Causal Effects in the Hospitality Industry

  • Edwin N. Torres, Mathilda van Niekerk, Marissa Orlowski
  • Journal of Hospitality Marketing & Management, April 2016, Taylor & Francis
  • DOI: 10.1080/19368623.2016.1178620

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http://dx.doi.org/10.1080/19368623.2016.1178620

The following have contributed to this page: Dr Mathilda van Niekerk

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