The Relationship Between Emotional Labor Strategies, Service Provider Hostility, and Service Quality

Hana Medler-Liraz, Tali Seger-Guttmann
  • Services Marketing Quarterly, July 2015, Taylor & Francis
  • DOI: 10.1080/15332969.2015.1048655

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http://dx.doi.org/10.1080/15332969.2015.1048655

The following have contributed to this page: Dr. Tali Seger-Guttmann