"Calling Again...": Relationships Between Customer Repeat Calls, Hostility, and Service Quality

Tali Seger-Guttmann, Hana Medler-Liraz
  • Services Marketing Quarterly, April 2013, Taylor & Francis
  • DOI: 10.1080/15332969.2013.770686

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http://dx.doi.org/10.1080/15332969.2013.770686

The following have contributed to this page: Dr. Tali Seger-Guttmann