The Moderating Role of Website Familiarity in the Relationships Between e-Service Quality, e-Satisfaction and e-Loyalty

  • Bahar Kaya, Elaheh Behravesh, A. Mohammed Abubakar, Omer Sami Kaya, Carlos Orús
  • Journal of Internet Commerce, September 2019, Taylor & Francis
  • DOI: 10.1080/15332861.2019.1668658

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http://dx.doi.org/10.1080/15332861.2019.1668658

The following have contributed to this page: PhD Carlos Orus