Internal marketing practices, genuine emotions and their effects on hotel employees’ customer-oriented behaviors

  • Sima Nart, Nihal Sututemiz, Senem Nart, Osman M. Karatepe
  • Journal of Human Resources in Hospitality & Tourism, December 2018, Taylor & Francis
  • DOI: 10.1080/15332845.2019.1526509

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The following have contributed to this page: Prof. Dr. Osman M. Karatepe and Nihal Sütütemiz

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