Generating Trust and Satisfaction in E-Services: The Impact of Usability on Consumer Behavior

  • Luis V. Casaló, Carlos Flavián, Miguel Guinalíu
  • Journal of Relationship Marketing, November 2010, Taylor & Francis
  • DOI: 10.1080/15332667.2010.522487

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http://dx.doi.org/10.1080/15332667.2010.522487

The following have contributed to this page: Professor Carlos Flavian