Culture of quality: insight into foreign organisations in Slovakia

What is it about?

The main distinguishing feature of products and services as well as people, corporations and nations is quality. However, quality may be perceived, understood and evaluated differently and is significantly influenced by culture. This paper describes the empirical research on the large foreign organisations operating in the automotive industry in Slovakia. Study recognises that the culture of quality varies significantly according to the country of origin. Inherent differences exist within French, German, Korean, Mexican, Norwegian, and US companies. Proximity in culture can be found between France and the United States as well as Mexico and Germany. The main differences in the culture of quality are primarily in practices and less in vision, values and leadership approaches.

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Why is it important?

The paper provides original findings on the culture of quality in foreign organisations operating in Slovakia. Previous studies have not examined what culture of quality arises when a foreign-owned company is faced with the culture of Slovak employees.

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