UnivQual: a holistic scale to assess student perceptions of service quality at universities

  • Frederic Marimon, Marta Mas-Machuca, Jasmina Berbegal-Mirabent, Josep Llach
  • Total Quality Management & Business Excellence, March 2017, Taylor & Francis
  • DOI: 10.1080/14783363.2017.1302795

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http://dx.doi.org/10.1080/14783363.2017.1302795

The following have contributed to this page: Dr Jasmina Berbegal-Mirabent

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