Developing and validating a hierarchical model of service quality of retail banks

Mohammad Alamgir Hossain, Yogesh K. Dwivedi, Sarah Binte Naseem
  • Total Quality Management & Business Excellence, January 2014, Taylor & Francis
  • DOI: 10.1080/14783363.2013.856545

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http://dx.doi.org/10.1080/14783363.2013.856545

The following have contributed to this page: Dr Mohammad Alamgir Hossain