Does culture impact preferred employee attributes in complaint-handling encounters?

  • Thorsten Gruber, Ibrahim Abosag, Alexander Reppel, Isabelle Szmigin, Martin Löfgren
  • Total Quality Management & Business Excellence, December 2013, Taylor & Francis
  • DOI: 10.1080/14783363.2013.822664

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http://dx.doi.org/10.1080/14783363.2013.822664

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