Influence of appearance orientation, BI and purchase intention on customer expectations of service quality in Hong Kong intimate apparel retailing

  • Joanne Yip, Heidi H.T. Chan, Bonny Kwan, Derry Law
  • Total Quality Management & Business Excellence, October 2011, Taylor & Francis
  • DOI: 10.1080/14783363.2011.593904

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http://dx.doi.org/10.1080/14783363.2011.593904

The following have contributed to this page: Dr Joanne Yip