Kano model: A dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines

Arash Shahin, Mohamed Zairi
  • Total Quality Management & Business Excellence, September 2009, Taylor & Francis
  • DOI: 10.1080/14783360903181867

The authors haven't finished explaining this publication. If you are the author, sign in to claim or explain your work.

Read Publication


The following have contributed to this page: Professor Arash Shahin