Kano model: A dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines

Arash Shahin, Mohamed Zairi
  • Total Quality Management & Business Excellence, September 2009, Taylor & Francis
  • DOI: 10.1080/14783360903181867

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http://dx.doi.org/10.1080/14783360903181867

The following have contributed to this page: Professor Arash Shahin