The Effect of Verbalized Emotions on Loyalty in Written Complaints

Jan Mattsson, Jos Lemmink, Rod McColl
  • Total Quality Management & Business Excellence, September 2004, Taylor & Francis
  • DOI: 10.1080/14783360410001681890

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http://dx.doi.org/10.1080/14783360410001681890

The following have contributed to this page: Professor Jan Mattsson