What is it about?
This paper examines key determinants of stakeholder salience and how salience impacts the co-creation of value at different stages and different levels of a service context resulting in value gains and/or losses.
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Why is it important?
Understanding how different attributes of stakeholder salience and behaviour enable value gains and/or losses at different stages and levels of a service context, enables practitioners to manage competing stakeholder logics that make collaboration and the potential for competitive advantage, difficult.
Perspectives
Writing this article was immensely rewarding for a number of reasons. First, it extends the potential for managers to increase the scope of value chain activities and efficiencies at three service stages and levels of context. Second, the paper has been supported and enhanced through excellent feedback from the editor and associated reviewers of this Journal. Third, it extends public value theory through insights informing how value co-creation is managed through multiple stakeholder exchanges in public sector networks.
Bernadette Best
Queen's University Belfast
Read the Original
This page is a summary of: Stakeholder salience in public sector value co-creation, Public Management Review, June 2019, Taylor & Francis,
DOI: 10.1080/14719037.2019.1619809.
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