What is it about?
The professional role of social workers in light of the post-New Public Management (NPM), focused on their experiences with the new Norwegian Nav system, as a ‘flexible system’ related to Whole of Government perspectives and one-stop service principles - as a generalist ‘light’ approach, - as opposed to the generalist approach in social work?
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Why is it important?
The material sheds light on a social worker's role under pressure to work in a more standardised and ‘simplified’ way. Social workers at the Nav offices must adjust to the expectations that require a general, basic and common competence for all employees, as one type of comprehensive, but simplified and non-specialised, approach.
Perspectives
Hopefully, this article will raise questions about the development of the social worker's role in light of the post-New Public Management (NPM) reforms – as a potential threat to the professional basis of social work - with the dilemma of how to combine one-stop service and specialist principles in social work.
Anita Røysum
Hogskolen i Oslo og Akershus
Read the Original
This page is a summary of: The reform of the welfare services in Norway: one office – one way of thinking?, European Journal of Social Work, November 2013, Taylor & Francis,
DOI: 10.1080/13691457.2012.722982.
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