Negative online reviews and webcare strategies in social media: effects on hotel attitude and booking intentions

Ana B. Casado-Díaz, Luisa Andreu, Susanne C. Beckmann, Caitlin Miller
  • Current Issues in Tourism, November 2018, Taylor & Francis
  • DOI: 10.1080/13683500.2018.1546675

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http://dx.doi.org/10.1080/13683500.2018.1546675

The following have contributed to this page: Dr Ana B. Casado-Díaz