Negative online reviews and webcare strategies in social media: effects on hotel attitude and booking intentions

Ana B. Casado-Díaz, Luisa Andreu, Susanne C. Beckmann, Caitlin Miller
  • Current Issues in Tourism, November 2018, Taylor & Francis
  • DOI: 10.1080/13683500.2018.1546675

The authors haven't finished explaining this publication. If you are the author, sign in to claim or explain your work.

Read Publication

The following have contributed to this page: Dr Ana B. Casado-Díaz