Telework Quality and Employee Job Satisfaction

What is it about?

This study investigated how a company's approach to telework affects employee job satisfaction. Researchers analyzed the "Telework Quality Model," which identifies four key factors: providing well-designed office and remote workspaces, allowing schedule flexibility, and fostering supportive management practices. The study found that in large companies, all four factors significantly boosted employee job satisfaction. However, for employees in small and medium enterprises, only three of the four factors (all except the quality of remote workstations) showed a strong link to job satisfaction. This difference may highlight the challenges faced by smaller companies in supporting remote work environments. Overall, the study underscores the importance of taking a comprehensive approach to implementing telework to improve employees' overall work experience.

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Why is it important?

This research provides valuable insights into the impact of telework quality on employee job satisfaction, particularly relevant in the evolving landscape of work following the COVID-19 pandemic. The study's uniqueness lies in its examination of the "Telework Quality Model" (TQM) and its applicability across different company sizes, comparing large companies to small and medium enterprises (SMEs). This timely analysis helps bridge the knowledge gap in understanding how specific telework practices can contribute to employee well-being and satisfaction in both large and small work environments. The findings provide practical guidelines for HRD professionals to implement and improve telework programs, potentially leading to a more engaged and satisfied workforce. The study allows to conclude that the TQM is valid and valuable in organizations of any size, despite their differences.