From active participation to engagement in online communities
What is it about?
The advent of new media and the internet has brought social media to the fore of all brand communications. Marketers are looking at leveraging social media and all its capabilities to their advantage so as to build and manage customer relationships while also co-creating brand experiences. Online communities are one of the most preferred choices of marketers, from among all the tools and features that social media oﬀers. The present study aims to understand how user’s active participation in online communities is instrumental in inﬂuencing their engagement with the community. The above relationship is tested on a sample of 203 respondents, using Structural Equation Modelling (SEM), where trust and commitment are explored as mediators. While trust is found to partially mediate the relationship between active participation and engagement, commitment acts as a full mediator. The inﬂuence of personal characteristics (membership duration, gender) is also explored as an ancillary outcome to the study.
The following have contributed to this page: Neha Bhardwaj