Creating Guidelines for Websites by Studying How People Evaluate Different Sources of Information

What is it about?

This paper proposes a definition for information processing and use and presents a method for studying the concept. To demonstrate the method, the paper takes an example of a woman who took part in an information behaviour study for eight-months, through pregnancy and early motherhood. The paper examines how she processed different information sources and uses that insight to produce guidelines to create a website that would better fit her information needs.

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Why is it important?

This article puts forwards a method for researching how people process information sources. We suggest that this method can be used to create websites that fit closer to the needs of users. Researchers have previously highlighted that not enough research has been conducted into how people process information. It is something which is difficult to research as it happens in peoples heads.