Customer Aggression, Emotional Exhaustion, and Hotel Employee Outcomes: A Study in the United Arab Emirates

  • Osman M. Karatepe
  • Journal of Travel & Tourism Marketing, April 2011, Taylor & Francis
  • DOI: 10.1080/10548408.2011.562855

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http://dx.doi.org/10.1080/10548408.2011.562855

The following have contributed to this page: Prof. Dr. Osman M. Karatepe

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