Retail service quality, corporate image and behavioural intentions: the mediating effects of customer satisfaction

  • Wantao Yu, Ramakrishnan Ramanathan
  • The International Review of Retail Distribution and Consumer Research, December 2012, Taylor & Francis
  • DOI: 10.1080/09593969.2012.711250

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http://dx.doi.org/10.1080/09593969.2012.711250

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