What is it about?
Does management develop effective tools to hear what employees have to say? And not only for improving customer satisfaction but also for providing a safe and fair workplace for the employees. Are all voices heard? What can HRM change to hear all the voices equally?
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Why is it important?
The manuscript proposes a new scale on employee evaluation voice opportunities (EVO). EVO scale adopts a diversity perspective as well. By benefiting from organizational behavior and human resource management (HRM) literature the study brings explanations to the results.
Perspectives
Next, I believe we should be testing EVO in other sectors than the hospitality industry.
Burcin Hatipoglu
Bogazici Universitesi
Read the Original
This page is a summary of: Demographic diversity in the workplace and its impact on employee voice: the role of trust in the employer, The International Journal of Human Resource Management, April 2017, Taylor & Francis,
DOI: 10.1080/09585192.2017.1322120.
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