Service recovery in higher education: Does national culture play a role?

  • Thorsten Gruber, Ilma Nur Chowdhury, Alexander E. Reppel
  • Journal of Marketing Management, October 2011, Taylor & Francis
  • DOI: 10.1080/0267257x.2011.609133

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http://dx.doi.org/10.1080/0267257x.2011.609133

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