Improving Service Quality in Person-to-Person Encounters: Integrating Findings from a Multi-disciplinary Review

Jan Mattsson
  • Service Industries Journal, January 1994, Taylor & Francis
  • DOI: 10.1080/02642069400000004

The authors haven't finished explaining this publication. If you are the author, sign in to claim or explain your work.

Read Publication

http://dx.doi.org/10.1080/02642069400000004

The following have contributed to this page: Professor Jan Mattsson