Process Management in Service Organizations Vs. Manufacturing Companies

What is it about?

How is process management applied in service organizations? Do service providers apply process management practices differently to manufacturers? Does firm size play a role? This paper addresses these questions and empirically explores the adoption of BPM practices contingent upon different industry affiliations and firm sizes.

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Why is it important?

This study extends the process management literature by providing new empirical insights into the adoption of BPM practices contingent upon different industry affiliations and firm sizes.