Explaining consumer complaining behaviour in double deviation scenarios: the banking services

Ana B. Casado-Díaz, Juan L. Nicolau-Gonzálbez
  • Service Industries Journal, November 2009, Taylor & Francis
  • DOI: 10.1080/02642060902793524

The authors haven't finished explaining this publication. If you are the author, sign in to claim or explain your work.

Read Publication

http://dx.doi.org/10.1080/02642060902793524

The following have contributed to this page: Dr Ana B. Casado-Díaz