Moving beyond language in health care encounters.
What is it about?
Lots of health encounters happen in places outside of hospitals and doctors practices - many happen in patients' homes. This brings new challenges for both patients and their families and for health care professionals. More and more often there are also language challenges, which need an interpreter present. This work looks at the challenges faced by patients, interpreters and health care professionals in such a situation.
Why is it important?
This is the first paper talking about the challenges - and solutions - that can happen when language and communication issues arise in place other than hospitals and doctors practices. Our findings show that health care professionals need to work with interpreters to ensure the best experience for patients, and that good communication needs to address more than just language.
The following have contributed to this page: Kate O'Donnell and Ima Jackson
In partnership with: