What is it about?

The article explores what digital transformation is, and whether it can deliver better processes and better outcomes for the places, communities and people that public services serve. It focusses on the need to maintain a sharp focus on outcomes for people, sharing of information and commitment to collaboration in order to deliver deep and lasting transformation.

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Why is it important?

Many organisations seek real transformation, in order to improve outcomes for people and places, and thus reduce the real cost of public service delivery.


I am personally committed to seeking improvement in public services - supporting vulnerable people to sustain their lives, reducing the impact on the environment and supporting the economy. There are many definitions of digital transformation, and there is no doubt that technology can play a role in helping improve service delivery. But we must not see technology as an end in itself. Rather, we must focus on designing around the needs of our people and places in order to drive improvement, bringing the range of technologies together to help with this improvement.

Stephen Curtis
East Riding of Yorkshire Council

Read the Original

This page is a summary of: Digital transformation—the silver bullet to public service improvement?, Public Money & Management, May 2019, Taylor & Francis,
DOI: 10.1080/09540962.2019.1611233.
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