What is it about?
There has been a shift away from shorter term adversarial contracts towards longer term relationships with suppliers. We developed a novel extension to traditional supplier selection practice and tested it in a service contracting context.
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Why is it important?
Services have continued to grow in terms of influencing customer choice and organizational profit growth. Service supplier selection and contracting are key factors to the success of supply management and have a significant influence on the whole supply chain.
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This page is a summary of: A simulation based continuous improvement approach for manufacturing based field repair service contracting, International Journal of Production Research, June 2016, Taylor & Francis, DOI: 10.1080/00207543.2016.1187774.
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