What is it about?
Private security work is seen as traditionally outsourced ‘non-core’ work and a low-status job, and its skills are undervalued. Further, security guards tend to receive little attention from their employers regarding the aspects influencing the quality of work life (QWL).
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Why is it important?
We present an exploratory approach to assess the QWL of bank security guards. By conducting A case study in 43 branches of a Brazilian city was conducted, categories and thresholds were defined to classify the QWL level, and the quartiles analysis was suggested to identify the most critical items that must be prioritized to improve the QWL of bank security guards. The results revealed the most critical items concerning the QWL were related to remuneration, career growth, equipment weight, and non-compliance with safety standards.
Perspectives
We believe that the methodological approach can be used to assess the QWL of bank security guards in other countries, facilitating comparative opportunities.
Professor Andre Luis Policani Freitas
Universidade Estadual do Norte Fluminense Darcy Ribeiro - UENF
Read the Original
This page is a summary of: Quality of work life of bank security guards in Brazil: a research note, Security Journal, January 2019, Springer Science + Business Media,
DOI: 10.1057/s41284-018-00164-4.
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