What is it about?

The objective was to compare the satisfaction and knowledge of patients who have their warfarin managed by their physician or by a multidisciplinary, telephone-based anticoagulation service (ACS) and to assess referring physicians' satisfaction with the ACS. We surveyed 300 patients taking warfarin (mean age 73 years): 150 at health centers randomized to have access to an ACS, and 150 at control health centers without ACS access. We also surveyed 17 physicians who refer patients to the ACS.

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Why is it important?

A telephone-based ACS can be endorsed by primary-care physicians and improve patients' satisfaction with and knowledge about their antithrombotic therapy.

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This page is a summary of: Patient and physician satisfaction with a telephone-based anticoagulation service, Journal of General Internal Medicine, July 2001, Springer Science + Business Media,
DOI: 10.1046/j.1525-1497.2001.016007460.x.
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