Did you get what I said? An examination of listeners

What is it about?

Listener perception of communication effectiveness was examined. Undergraduate students listened to samples of speakers who clutter (a type of speech disorder affecting the fluency of one’s speech production). They found that, despite normal scores on standardized language tests, people who clutter were judged less favorably than those who don't clutter in terms of their ability to understand the speakers' main point, ability to get to the point, smooth flow of speech, organization of message, and clarity of speech.

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Why is it important?

An important clinical application of the findings is that speech therapy treatment programs may need to include these specific areas of communication effectiveness.

Perspectives