The nature of customer relationships in services

Veronica Liljander, Tore Strandvik
  • January 1995, Elsevier
  • DOI: 10.1016/s1067-5671(95)04022-6

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http://dx.doi.org/10.1016/s1067-5671(95)04022-6

The following have contributed to this page: Tore Strandvik