One more time: How do you satisfy customers?

Earl Naumann, Donald W. Jackson Jr.
  • Business Horizons, May 1999, Elsevier
  • DOI: 10.1016/s0007-6813(99)80024-x

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http://dx.doi.org/10.1016/s0007-6813(99)80024-x

The following have contributed to this page: Dr. Earl Naumann