How to implement a customer satisfaction program

Earl Naumann, Donald W. Jackson Jr., Mark S. Rosenbaum
  • Business Horizons, January 2001, Elsevier
  • DOI: 10.1016/s0007-6813(01)80007-0

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http://dx.doi.org/10.1016/s0007-6813(01)80007-0

The following have contributed to this page: Dr. Earl Naumann