What is it about?
This work presents a methodological approach to assess the quality of intercity bus transportation of passengers.
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Why is it important?
The methodological approach can contribute to: - the identification of the characteristics of the passengers; - the identification of the main factors (criteria) that influence the quality of intercity bus transportation service of passengers; - the assessment of the importance degree of criteria related to road transportation of passen- gers by intercity bus; - the assessment of the satisfaction degree of users of intercity bus transportation with the services provided, and; - the identification of the critical criteria (items) that must be analyzed in order to improve services.
Perspectives
The study can contribute to he development of a ‘‘Site of Road Transportation’’ that allows passengers to evaluate the quality of road transportation by means of Internet. Selecting basic information corresponding to the route (Bus company, distance covered, time and date of travel), and prior filling personal information, the passenger may have access to an online data collection tool that incorporates the proposed approach which will enable him/her to evaluate specifically the service transportation.
Professor Andre Luis Policani Freitas
Universidade Estadual do Norte Fluminense Darcy Ribeiro - UENF
Read the Original
This page is a summary of: Assessing the quality of intercity road transportation of passengers: An exploratory study in Brazil, Transportation Research Part A Policy and Practice, March 2013, Elsevier,
DOI: 10.1016/j.tra.2013.01.042.
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