An Integrated Framework: Intercultural Competence, Service Quality and Customer Satisfaction in Grocery Retailing

  • Ali Ihtiyar, Fauziah Sh. Ahmad, Mohd Hassan Mohd Osman
  • Procedia - Social and Behavioral Sciences, January 2014, Elsevier
  • DOI: 10.1016/j.sbspro.2013.12.495

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http://dx.doi.org/10.1016/j.sbspro.2013.12.495

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